On-site or in-shop service

Dan went above and beyond to help me load an extremely large 20+gb file that took several hours late into... read moreDan went above and beyond to help me load an extremely large 20+gb file that took several hours late into the night - he even let me wait at his house and then didn't even charge me. You just don't find that kind of service anymore - genuinely nice guy that's very rare these days. Highly recommended! read less

When we are ready to destroy our computer we call Dan. He always accommodates us within a few hours. Dan... read moreWhen we are ready to destroy our computer we call Dan. He always accommodates us within a few hours. Dan knows exactly what to do and our computer is up and running smoothly.

This is our first recommendation on Yelp and we give it with confidence that you will feel comfortable and very happy with his results. read less

Dan went above and beyond to help me load an extremely large 20+gb file that took several hours late into... read moreDan went above and beyond to help me load an extremely large 20+gb file that took several hours late into the night - he even let me wait at his house and then didn't even charge me. You just don't find that kind of service anymore - genuinely nice guy that's very rare these days. Highly recommended! read less

Turn around service is great. They don't hold on to your device to long and very informative. Not pricey at all.

I was introduced to Dan about 10 years ago. I was 60 years old and had many hang-ups about dealing... read moreI was introduced to Dan about 10 years ago. I was 60 years old and had many hang-ups about dealing with my computer, especially when faced with a glitch of some kind. Dan was always available to download and help me understand new/updated programs. He spoke to me in a language I could understand - unlike so many other techies I had hired in the past. He never failed to get my computer up and running (even better than before) after a crash. To top it all off, Dan is a very reliable, honest and dependable guy. I now live quite far from L.A. but, when faced with a computer problem, I call Dan who is able to remotely take over my computer in order to quickly solve any problems. Jo Panitch, Laguna, CA read less

This is the second time I used Dan. I had problems accessing files on my portable hard drive, and... read moreThis is the second time I used Dan. I had problems accessing files on my portable hard drive, and my printer wasn't working. He made a house call less than an hour after I called, and within an hour of his arrival he solved both problems. He is a great problem solver, and his price is right. I will continue to use Dan for all my computer issues. Highly recommended. read less

My PC was giving me problems and I was unable to figure it out myself.  I called Dan, and he... read moreMy PC was giving me problems and I was unable to figure it out myself.  I called Dan, and he came to my house that very afternoon and went right to work on the problem.  Dan was tenacious and completely fixed the problem by the next day during a second visit.  He even made a complimentary follow-up visit a couple of days later when I asked for help setting up one of my apps.  I found Dan to be prompt, responsive, friendly, and well qualified.  His price was more than fair.  I strongly recommend Dan. read less

Dan did a fantastic job fixing my computer. Came to my home, was prompt & professional, knowledgeable. Very glad to... read moreDan did a fantastic job fixing my computer. Came to my home, was prompt & professional, knowledgeable. Very glad to have met him! read less

Dan, is a phenom at any type of PC, or network work. I have used his services for many... read moreDan, is a phenom at any type of PC, or network work. I have used his services for many years and always been more than satisfied with the excellent work he has done. His prices are very fair and Dan is always prompt and very professional. read less

After countless trips and multiple hours at Best Buy, I decided that the Geek Squad was simply not able to... read moreAfter countless trips and multiple hours at Best Buy, I decided that the Geek Squad was simply not able to fix the computer which I bought from them!! No, I did not buy the up sell policy, so they simply sent it back to the manufacturer. The manufacturer replaced my hard drive three times and the laptop was still not working right, no bios updates, no updates to windows, no updates to drivers, you would think the Geek Squad would help me with this as they represent the manufacturer, but NO!!! As they said, "If You Didn't Buy the Laptop Protection, We Can't Help You!!" I parked myself in line for three hours and refused to leave until Best Buy did the right thing, REFUND MY MONEY!!! Finally they did! I took the money and ran, never to return to Best Buy again.  

Than I met Dan from West LA Computer Expert. First, he talked me down off the ledge where I was ready to toss my computer!! He showed me a variety of great deals online, from his preferred vendors, that fit my budget. He managed to find a laptop which suited my needs, including Bluetooth to run all my external devices, touch screen, durable, and small enough to travel yet still use without a microscope! He was patient, knowledgeable, had the tools, and resources to find the perfect laptop to fit my needs!  He reinstalled all my apps and added a few which I needed, but didn't know existed. But wait,...Than he went the extra mile. He suggested that I buy and install a SSD (Solid State Drive). He found one online, that suited my needs, cloned my existing Hard drive and installed the SSD!!

My laptop has never run quicker, smoother, no stalls, all updates completed and I'm back on the internet, with flawless application!

My Hats off to Dan at West LA Computer Expert!  First Class Job Dan, you will forever have my business!! A+++++

And I almost forgot, he also reconfigured my old backup laptop and got that running also, whereas it was just a paper weight for several months. Now I have two working laptops thanks to Dan!! read less

My laptop has been riddled with viruses and some pop-up window program which kept alarming me about the trojan horses... read moreMy laptop has been riddled with viruses and some pop-up window program which kept alarming me about the trojan horses infecting my pc. After calling Best Buy and learning they only offer a $199.99 service (up to three computers for one year), I knew that a local option would be more cost effective for me. Using Yelp, and my location, I quickly honed down my choices to Computer Professionals in Santa Monica, and thanks to Leland's review, West LA Computer Fix.

Both locations have positive reviews, so I called to see how much they charge and what warantee they offer. They both charge $50/hour. That is the only similarity between these two places. Computer Professionals "could add an anti-virus program" if I wanted (they didn't sound enthusiastic), they wouldn't cover any future problems. I could additionally "bring it in a couple of weeks after the fix to make sure nothing's wrong, but if something happens two months out, then I could bring it back and they would fix it again" at an additional charge. Furthermore, it was Friday afternoon. I could drop off my laptop and they could look at it on Monday.

Dan at West LA Computer Fix was a completely different experience. After speaking with him, he explained that he would gladly put on two spyware programs free of charge and guarantee them for a year at no extra cost. And if I had problems at any point related to viruses, all I had to do was call him, and he'd check my computer for free. Additionally, the fact that it was Friday afternoon was no problem. He was actually making a house computer call somewhere else but would be back in the area at 5:30 and he could look at my computer right away. That worked fine with me! In fact, after dropping off my laptop, he called me at 7:30 to tell me the problem was resolved, the new software was on, and it was ready for pick up.

I picked it up the next day, and he showed me the software and how to manually update it (since it's the free version), and I am happy to report that I have had no problems with my computer! I'm pretty sure Dan works all around the Valley and he told me that he usually goes to the client - it's rare that someone drops off the laptop like I did. He is dedicated to customer service and he really wants to fix your computer - he has no interest in upselling, or forcing programs or fixes that are not required. I will call Dan for all my family's future computer problems - you should too! read less

Dan is great.  He fixed my outlook search issue in less than 5 minutes.  Thanks!